Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Woolpit Health Centre


Called the telephone and waited 85 mins.

I called to discuss a specific issue regarding my repeat prescription and firstly waited 85 mins then 35 mins, both times there was no answer even when I got down to first in line. I hung up and was immediately 7th in line - there is something wrong with your system. You are always great when I finally get through ;-)