Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre


It's easing

It does feel like things are easing now and although I was 40th in the queue on the phone I was able to talk to a doctor and have then been invited in for an appointment. I do feel that most of the contact I've had has been by phone and that some elements aren't as good as having a face to face. I have been able toget follow up appointments when needed and staff including reception are good.