Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre


Busy phones are frustrating

I visited the surgery today as I need to see a doctor and the reception team have arranged for me to see the duty doctor , which I'm now waiting for. The phones are very busy and frustrating and I end up having to wait for the call back which I don't find easy, this is why I came to the surgery this morning. The doctors and nurses are good and generally I get to see the same three GPs mostly which is good.