Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre


Seen the same day

We've had same day appointments with our baby but when using econsult it often says to call the surgery any way. It's hard to know how to answer some questions that are asked. It then means you have to wait on the phone to get through on the phone. The way staff ask you to go online can vary too, some are very helpful with others it's just expected that you do use online access. I felt that my baby's 6 week check was more of a tick list rather than really trying to understand how things were.