Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre


Noise in waiting area is overwhelming

It's quite loud in the waiting area as its busy today and it's not easy to hear staff calling names out. My appointment for a blood test was prebooked by my GP which is much easier than when I'm expected to use econsult even though I'm dyslexic and find it very hard to use. I was sent to physio for an ongoing condition but I don't feel that what I put on the econsult was listened to . My confidence has been knock by my experiences so I now prefer to see just one GP if at all possible.