Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre


Difficulty getting and appointment

Unable to get a face to face appointment and numerous e-consults / telephone consultations with nurses and Drs and still I'm not receiving the right treatment. I'm given a day I'll receive a telephone consultation and if I am not available (I do work I need to do another consult to rearrange). Then when I do get called - could be any time through the morning I never get called on the line I request. I regularly run out of medication because I won't use Woolpit pharmacy, due to all the past errors, and it can take up to two weeks to get my prescriptions to a local pharmacy.