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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre



Not as quick as would've liked

When I contacted the surgery first thing I was told that the only way to get an appointment was to go online and that I needed to ask someone to do it for me which wasn't good. I got a family member to help me and completed an econsult but I did not receive a call back until late in the day when I was then invited in for an appointment. On seeing the doctor I was told to quickly go to hospital for bloods and the eye clinic. (Bloods couldn't be done at the surgery as it was too late), I wasn't told how serious the condition could've been and only found out later on. I have had difficulties getting the medication I've needed but staff today have been trying to sort it all out for me.

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