Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre


Don't use the surgery much

The phones can be busy but it is good to know where you are in the queue when calling the surgery. I've had my annual review by phone and then arranged an appointment online which is a good option to have. I do find the layout of the chairs which face away from the clinicians calling you a bit odd but can see they face the new screen. The air con was quite breezy this week where I was sitting.