Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre


Not proactive

They do ask what you want to do about issues you are visiting them with and they aren't overly proactive and only react if a patient is asking for things to be done. This is fine for capable patients but what about those who don't chase or request reviews or checks. Staff individually are good once you are being seen.