Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Woolpit Health Centre


Very difficult to see a doctor face to face.

I have had an on-going urinary tract condition and decided to go to the Spire hospital in Cambridge to get a diagnosis. I had previously self referred to find out if I was experiencing pelvic floor problems and I had lost weight with slimming world. Following a flexible cystoscopy I was prescribed Mirobegron. It has taken Woolpit Health Centre three months to prescribe this although they have on file a letter from the Consultant Urologist, dated 23rd February 2024. I also sent Woolpit Health Centre blood pressure readings. When my condition suddenly worsened I tried to see a doctor via e consult. Virtually impossible. On my second attempt I was sent an appointment when I am at work in school which I had to turn down. No other was available at Woolpit. The new e-consult system is very inefficient and not patient friendly. When it does not work many frustrating hours are wasted trying to find a solution. This must put pressure on receptionists. I think I have waited long enough since my condition began two years ago and I had already had surgery for a renal fault.