Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Woolpit Health Centre


Rapid deterioration

The standard of care has rapidly deteriorated over the past few years. What used to be regarded as a flagship health centre is now nothing more than an overstretched pill dispensary. Many of the receptionists when approached display no empathy towards the patient and attempt to fob everything off to e consult. E consult is difficult to navigate and is not an effective method for elderly patients to convey their symptoms. When a successful doctors appointment is made, it is usually in the form of a telephone conversation.