Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre


Difficulties with Anima

The first time I used Anima to contact the surgery it took 2 hours. I kept being asked to confirm an appointment after doing the online entry and receiving a text message but I couldn't find anywhere to confirm and there was nothing in the text. In the end I called the surgery and after they could see all the messages they arranged for me to see a doctor. I did feel that I was being asked for a bit too much history which should already be in my notes plus the language used was quite medicalised making it hard to know what was wanted.