Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre


Not good

Online access when working isn't great when you work full time as its difficult to complete and then you have to wait 2 weeks for an appointment which has meant a delay to starting medication advised by the hospital. The system is more drawn out and I don't like that the practice is putting so much emphasis on going online, even when you can't.