Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre


Great, forward thinking health centre.

Nice environment, on-line bookings, repeat prescriptions and digital arrivals. GPs listen and help you decide what you want by offering choices. The Health centre is let down by the pharmacy which is currently dysfunctional. Long queues, staff can't find mis-filed prescriptions and I witnessed someone being given medication they had ceased several months before. If they had been elderly, with e.g. dementia they may not have spotted this and taken too much or the wrong medication.