Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre


Good but long wait to see own GP

Three week wait to see our GP and to get a telephone consultation can be very difficult. On two occasins when trying to book an appointment I've had the phone put down on me. It ring, you hear someone pick it up but then the phone gets put down again. Often the front desk isn't manned and you have to ring a bell, but it still takes time for someone to come outs