Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre


Lack of confidentility

I find it unacceptable that receptionists have access to our medical records, are making diagnosis that they are not qualified to make and are writing letters that medical secretaries normally write. Is it any wonder the mistakes they are making and patients are being left to suffer and end up in hospital and costing the NHS more than it should have done.