Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Woolpit Health Centre


Limited access to general appointments

No general appointments are available for the rest of the month but for on the day appointments you are told that it could be a 2-2.5hour wait to be seen. I can't see why the surgery can't say when you will be seen on the day, surely there is still an appointment system of sorts. I've also had issues with treatment given for an issue and was hospitalised as a result. I was told by a doctor that they couldn't do any more and that I should go to A&E. I would like some clarity around how the room system works, I've had urgent appointments but gone to the blue rooms and also at other times been seen in the red area.