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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Health Centre



Process seems a bit over the top

The system in place at the pharmacy does seem a little over the top in comparison to other places you visit. I am concerned that I needed to wait for 2 hours for a call back from a doctor as I was sent to hospital but could've been there earlier if I hadn't been waiting. The receptionist are lovely, smiley and cheerful.

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