Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Pharmacy


Locker system is great

Previously there were 1 hour waits to pick up medication but now with the locker system that has been put in it is great and so much quicker. The staff are lovely but its obvious that they are very busy. It would be better if additional seating was avaialble for those queueing as some people find standing for longer times difficult.