Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Woolpit Pharmacy


Poor with bottlenecks and delays in getting medicines

Needs to be a logical system for storing medication ready for collection (staff can't find medications). Staff regularly ask patients to come back later because they cannot find medication. There appears to be a bottleneck in checking medication prior to collection; this means we are asked to come back later.