Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Worlingham Pharmacy


Slow service, dirty, and staff member very rude

Went to the Pharmacy to pick up prescription, There was 7 people in front of me with no social distancing and 2 members of the public not wearing masks. When after 15 mins I got to the front of the queue I got a very abrupt member of staff asking me what I wanted. Said I came for my prescription. Kept waiting another 5 mins, on their return they said they never had it. I asked to see someone else. Another member of staff helped me and found it. The area was very crowded with the vaccinations being done here too. The toilet that I used and area were very dirty, wrong for a pharmacy.