Medequip: Community Equipment Services

Medequip are contracted by Suffolk County Council to provide community care equipment, keeping people independent for longer in their homes. suffolk@medequip-uk.com Opening Hours: 8:30am to 5:00pm Monday - Friday

Reviews (29)

Good service

July 13, 2023
Provided a good service and delivered and then picked up the equipment we had been using on time and when they said they would. The equipment was all of a good standard too.
Anonymous

Reply from Medequip: Community Equipment Services

Thank you for taking the time to leave feedback for us, it it important to us. We are pleased to hear that you have had such a positive experience with Medequip


Provider responded

Thank you so much

June 1, 2023
Such a wonderful organisation to support people in Ukraine who cannot get access to much needed equipment
Anonymous

Reply from Medequip: Community Equipment Services

Thank you for taking the time to leave feedback for us, it it important to us. We are pleased to hear that you have had such a positive experience with Medequip


Provider responded

Excellent support

June 1, 2023
Disabled daughter and husband who became totally dependent on a lot of equipment and with changing needs came the need for moving and changing equipment
Anonymous

Reply from Medequip: Community Equipment Services

Thank you for taking the time to leave feedback for us, it it important to us. We are pleased to hear that you have had such a positive experience with Medequip.


Provider responded

Received multiple pieces of the same equip

June 1, 2023
Received 3 of the same item over a period of 1 yr. different healthcare professionals ordering the same kit. Spoken to customer services and had mixed Experiance. Given conflicting info regarding equipment collections.
Anonymous

Reply from Medequip: Community Equipment Services

Hello, thank you for your feedback, we would be grateful for the opportunity to discuss this with you. Please feel free to email us at Suffolk@medequip-uk.com or call us on 01473 351805 so that we can investigate this fully, thank you.


Provider responded

Very helpful

June 1, 2023
Customer service great when arranging equipment. On time deliveries
Sharon Scrutton

Reply from Medequip: Community Equipment Services

Thank you for taking the time to leave feedback for us, it it important to us. We are pleased to hear that you have had such a positive experience with Medequip.


Provider responded

Brilliant

June 1, 2023
Everybody that came to the house were friendly and worked hard. Really grateful
Anonymous

Reply from Medequip: Community Equipment Services

Thank you for taking the time to leave feedback for us, it it important to us. We are pleased to hear that you have had such a positive experience with Medequip.


Provider responded

Meeting my needs

June 1, 2023
Received equipment on time. Collections always on time. Polite delivery drivers
Laura weight

Reply from Medequip: Community Equipment Services

Thank you for taking the time to leave feedback for us, it it important to us. We are pleased to hear that you have had such a positive experience with Medequip.


Provider responded

Efficient. Accommodating . Friendly drivers

May 31, 2023
Recently ordered equipment through home first and the equipment arrived same day. Amazing
Claire Williams

Reply from Medequip: Community Equipment Services

Thank you for taking the time to leave feedback for us, it it important to us. We are pleased to hear that you have had such a positive experience with Medequip.


Provider responded

Not always simple to deal with

May 31, 2023
When equipment has to be replaced or repaired it’s not always been easy to sort it. My expectations would be this would be carried out sooner.
Bonnie Groves

Reply from Medequip: Community Equipment Services

Hello, thank you for your feedback, we would be grateful for the opportunity to discuss this with you. Please feel free to email us at Suffolk@medequip-uk.com or call us on 01473 351805 so that we can investigate this fully, thank you.


Provider responded

Equipment not collected when agreed

May 31, 2023
Collection of equipment following a family death arranged for Sunday but drivers didn’t turn up. It was a 9-5 collection time and the Service user waited in all day.
Helen Debenham

Reply from Medequip: Community Equipment Services

Hello, thank you for your feedback, we would be grateful for the opportunity to discuss this with you. Please feel free to email us at Suffolk@medequip-uk.com or call us on 01473 351805 so that we can investigate this fully, thank you.


Provider responded

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