Norfolk and Suffolk NHS Foundation Trust (NSFT) Recovery College

The Recovery College provides a range of courses and workshops to mental health service users, carers and members of staff to develop their skills, understand mental health, identify goals and support their access to opportunities.

Reviews (19)

Got there in the end with referral

January 8, 2018
Doctor referred me to the service but I never heard from them, I was re-referred again but my GP had to chase the referral again. Once in the service they have been wonderful, really supportive and really look at me as an individual.
Anonymous

Reply from Norfolk and Suffolk NHS Foundation Trust (NSFT) Recovery College

We are disappointed to hear that your Doctor’s original referral was not picked up by the Access & Assessment Team in Suffolk which resulted in a delay in you receiving support. However, we are glad to hear that the support provided afterwards was satisfactory. Thank you for this feedback.


Provider responded

Waiting times is tragic

January 8, 2018
Husband was assessed by wellbeing but the waiting list for CBT is 8 months. There was a 2 month wait for phone call appointments. Once provided with support and care the staff are good but getting there is difficult
Anonymous

Reply from Norfolk and Suffolk NHS Foundation Trust (NSFT) Recovery College

Thank you for sharing your Husband’s experience accessing the Wellbeing Service. We are sorry to hear there was a delay in getting support initially, but we are also glad to hear that the support provided afterwards was adequate for him.


Provider responded

excellent

October 10, 2016
Fantastic! I have a big file of info contacts and there is so much help out there. I get calls from the doctor at the memory clinic to check how my wife is doing.
Anonymous

Poor

October 10, 2016
I was referred to the service in April but have only just been seen in September. I called to check my appointment with IDT recently and I was asked if I could change the time of the appointment but when I said that there were no buses to get there by then the receptionist said I should get on my legs. I did not find that acceptable at all.
Anonymous

A great place to start and develope

May 25, 2016
I went to Recovery College when I was having a very difficult time at work and it was affecting my mental health. Recovery college talking to peers and tutors helped me identify that I was actually good at what I do. But that I needed to find a different job where I could better utilise the skills I have in a different environment.
Anonymous

Reply from Norfolk and Suffolk NHS Foundation Trust (NSFT) Recovery College

Dear anonymous.
Thank you for sharing your positive experience of the Recovery College.
Sarah Mitchell, Recovery College Manager


Provider responded

Recovery College has everything and more.

May 24, 2016
Recovery College is my lifeline. In only very rare circumstances, would I not be able to attend. Recovery College has everything. A very warm, re assuring, Professional and the most kindest smile you could imagine awaits you. The Staff, Tutors, are so very welcoming and do their up most ,to help you in every way possible with much Inspiration. All the workshops' are so Professionally taught in such a friendly and uplifting manner, with much laughter around the room. Helping you to gain knowledge and a better understanding in learning to live a more fulfilling life.
There are so, so many words I could write, way too many to really express what Recovery College has done for me and my life, which is why I would highly recommend Recovery College in every way possible, cos without this I wouldn't be here now!
Carolyn Paterson.

Reply from Norfolk and Suffolk NHS Foundation Trust (NSFT) Recovery College

Dear Carolyn
Thank you for your kind words and strong recommendation. I know tutors works really hard to ensure the learning environment is not only educational but warm, friendly and upbeat too. I will share your comments with them. I know they will be delighted to have helped someone have such a positive experience.
Sarah Mitchell, Recovery College Manager


Provider responded

Recovery college was a challenge for myself.

May 24, 2016
I found Recovery college a challenge because not only did it help me to understand my own Mental health problems, it also opened my eyes to other peoples challenges with there Mental health needs.. Unfortunately I did not get to complete the whole course however with that said I do plan to go back to recovery college when able to so that I can complete the course totally. There are so many classes that I would like to complete and do and I hope this time not to have a relapse in ill health in general and with my own Mental Health getting in the way.. Recovery college also got me out from my home and it was a chance to meet others with similar or the same Mental Health problems as I have.. It was also very good as the classes are not of large groups but small ones and I am not a group person as a rule as I find them daunting and I clam up instead of working to resolve the Areas that I have too. In a smaller group of a handful of others I found the first couple of days a bit stressful but then I found myself joining in and giving my responses to questions because I was made to feel relaxed and was never under any pressure from the others taken the course or by the two tutors to whom took the class were excellent and excelled in there own experiences and passed them to us taking the course... Recovery college I would recommend to anyone with Mental health problems or for those that are caring for those with Mental health problems so that they could understand for them selves what other suffers go through, like I said it was an eye opener and a challenge but one that I attend to go back to so that I can complete the different classes that I enrolled in to try and complete this time...
Nicola Thomas ------ Known as Nicky Thomas

Reply from Norfolk and Suffolk NHS Foundation Trust (NSFT) Recovery College

Dear Nicky
Thank you for taking the time to leave such a kind and helpful comment. We often hear that people come to the Recovery College despite feeling incredibly anxious. I am sure your words will help to encourage others to make that first step. I do hope you are able to return soon.
Sarah Mitchell, Recovery College Manager


Provider responded

Recovery college has helped me a lot.

May 23, 2016
I have been a service user for about 22 years. In that time it has been good then bad and now with recovery college good again. The lack of the need to institutionalise more and more sensitives who think differently, has been an improvement in this service. Community is becoming more used to having us amongst them which is a gradual improvement on our society. The more correct questions that are asked of us the more you shall understand. All.
David A. Robertson

Reply from Norfolk and Suffolk NHS Foundation Trust (NSFT) Recovery College

Dear David
Thank you for your sharing your positive experience of the Recovery College.
Sarah Mitchell, Recovery College Manager


Provider responded

Helped me so much with my mental health

May 23, 2016
Since starting the recovery college I've not had any hospital admissions because I've learnt to deal with my emotions.
Jade canning

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