Swan Pharmacy
Feedback Rating
Based on 15 reviews
Reviews (15)
Can usually get appointments on the day.
September 19, 2019
I waited 45mins for a prescription from the dispensary recently. I asked if it was ready but I was still kept waiting. I was given no information as to why it was such a long wait.
I like the consistency of the same GP.
September 19, 2019
I can get the consistency of the same GP. I do find the phone system frustrating. I wish it would tell me where I am in the queue. I do find getting an appointment for general things quite difficult, they make me wait up to 3 weeks
Overall, staff are excellent.
September 18, 2019
Overall, staff here are excellent, however there are a few individuals, both receptionists and GPs who come across curt or dismissive, which may well be unintentional.
If you require an emergency appointment they have an excellent system and fit you in wherever they possibly can.
Routine appointments needs work...the automated phone system has been down for 3 weeks.
It is also much improved now doctors can book their own follow-up appointments. More time to listen to patient concerns would be helpful even if they are being overly anxious, as they feel listened to and they are more likely to feel reassured by way of explanation.
If you require an emergency appointment they have an excellent system and fit you in wherever they possibly can.
Routine appointments needs work...the automated phone system has been down for 3 weeks.
It is also much improved now doctors can book their own follow-up appointments. More time to listen to patient concerns would be helpful even if they are being overly anxious, as they feel listened to and they are more likely to feel reassured by way of explanation.
Overall, very happy
July 5, 2018
I'm not a regular attender. Sometimes I can't get an appointment with a particular doctor. Overall, I'm very happy.
Good clean surgery
June 1, 2017
I have been using this surgery for a while and it is pretty good. Always nice and clean and friendly
