Woodlands (Ipswich Hospital)

Thank you for sharing this feedback regarding your husbands care. We are please to hear that his experience was positive, and we will pass on your compliments to staff in Woodlands.

ECT remains one of the most effective treatment for severe depression, when drug treatments have failed.
We are delighted that you found ECT so helpful and we would like to thank you for taking the time to give us this positive feedback.
Beth Clayton
ECT Lead Nurse

Thank you for taking the time to provide feedback regarding your experience of treatment and care by our ECT team at Woodlands. It is wonderful to hear that you have had such positive outcomes and that this has contributed to your recovery. We know that the decision to have ECT can sometimes cause people to feel worried or anxious so our team make every effort to support the patients under their care and your experience highlights how much difference this makes. I will make sure that your feedback is shared with the team.

Thank you for your feedback, I am sorry that you did not find all aspects of your admission helpful. We are aware that there are times, due to staffing difficulties or increased clinical need when staff may not be available for one to one time during a shift. This is very regretful and frustrating for staff as much as it is for patients. We are continuing to advertise posts within our service and have been successful in recruiting into a number of these more recently; this will hopefully reduce the times when staff are not available for one to one time. The inpatient teams at Woodlands all have a Psychologist working with them so that as a team, approaches can be taken which should be psychologically helpful. Additionally teams have Recovery Link Workers, Occupational Therapists, and activity workers who work within the teams to provide a more rounded approach to care, I hope that you had some opportunity during your admission to work with some of these team members. We also have a Complementary Therapist and Gym Instructors as we recognise the value of physical health and wellbeing and the role this has in supporting recovery alongside one to one communication. We do have an alarm system at Woodlands and this can be very loud, this is necessary to ensure that staff are alerted should assistance be required in order to keep patients, staff and visitors safe, however it is understandable that this may be unsettling for people to hear. We apologise that there are no plugs in the sink, this was a feature agreed when the building was planned for health and safety, infection control reasons. Each bedroom does have an ensuite shower and bowls can be provided should people prefer to wash their hair this way.

We are sorry to hear that you experienced such frustrations during the time your daughter received care at Woodlands. If you would like to discuss this further, please could I suggest you contact the Clinical Team Leader from the ward in which your daughter spent her admission period. We have shared your anonymous comment with all of our inpatient Consultants at Woodlands so that they may reflect upon how they and the teams they work with currently engage with carers and ways in which this could improve.