Hardwicke House Group Practice - Church Square Surgery
Feedback Rating
Based on 27 reviews
Reviews (27)
Overall very good
October 25, 2019
Overall it is very good here, no changes needed at this time.
I don't feel pressured by the 10 min slot
October 25, 2019
I am always able to get an appointment on the day when required, my doctor always spends time with me and doesn't feel pressured by the 10 minute slot.
Very satisfied
October 15, 2019
Booked appointment online, doctor arranged x-ray and physio follow up very good service.
My only concern is the telephone answer service. I am very hard of hearing but usually get by on the phone but the answerphone menu was impossible for me to follow. It begins clearly but then the message gets faster and quieter. After 3 attempts I had to ask my husband to listen and then tell me which number I needed to press. I am a competent person and I found it frustrating having to ask someone to relay an answerphone message from a Doctor's surgery. Would it be possible to list the information from the answerphone menu online for people with hearing difficulties ?
My only concern is the telephone answer service. I am very hard of hearing but usually get by on the phone but the answerphone menu was impossible for me to follow. It begins clearly but then the message gets faster and quieter. After 3 attempts I had to ask my husband to listen and then tell me which number I needed to press. I am a competent person and I found it frustrating having to ask someone to relay an answerphone message from a Doctor's surgery. Would it be possible to list the information from the answerphone menu online for people with hearing difficulties ?
Excellent service
June 1, 2017
This is an excellent service-we are lucky to still have a surgery in the village
Very caring staff
January 29, 2016
I have used this surgery on a number of occasions. Every time the staff and doctor have been so polite and caring. Couldn't ask for better service.
good
December 23, 2015
give an appointment quickly and as early as possible
prescriptions can be picked up there
drs. are nice and understanding
prescriptions can be picked up there
drs. are nice and understanding
Excellent
December 23, 2015
It was good because they asked me not my mum and dad. They were also very gentle
