Burlington Road Surgery
Feedback Rating
Based on 113 reviews
Reviews (113)
Really good to help my children
May 3, 2023
They have been very good in getting someone across that is more specialised in seeing one of the children. They are a paediatrician and meant I did not need to go to A and E. Very pleased with this today, as made a massive effort to help.
Permanently engaged
May 3, 2023
Rang yesterday 152 times and over 120 times today, but it is permanently engaged. The phone system is difficult and this was on behalf of my very hard of hearing mother in law who is extremely unwell. This phone system is ridiculous as our attempts to call were just to even get onto the 'waiting in the queue'. When in the past I have got to that stage and got to number one, you can still be waiting in the queue for another 15 minutes.
Signage not great
May 3, 2023
I don't use this often. You have to sit in area that is named a waiting area 1 or 2. I was told to be in '1' which I was unsure of where it was. I found it as sign is up but very small. I was then called through to a room which was not even in the same end of the building and difficult to see. There are no signs for the toilets for direction of them.
The system makes things difficult
May 3, 2023
I do not blame any of the people who are trying to work their hardest. The system makes things difficult for them. You barely ever see a GP here, it is all 'ringbacks' with them. In today to see a Nurse though.
Look after me
May 3, 2023
They do look after me well here. I do not see a GP, but those I see have the right knowledge to help me at the time.
No GP face to face appointments
May 3, 2023
In for my regular blood tests that they do to 'keep and eye ' on me, as it is linked to my medication. I wish you could make a face to face appointment with a GP like we are being told we can, instead of ringbacks all the time.
Felt rushed
March 3, 2022
I had my learning disability annual review but had to go back for a second visit just to have a blood test done. This was frustrating and it would've been better if it could've been done on the same day. The review was a bit rushed and had very little conversation and I wasn't told what to do to get the blood test results. The appointment was booked for half an hour but it was over much quicker than that and there was no discussion about improving my lifestyle.
Helpful and polite
February 17, 2022
They have always responded when I have needed them - all through the last two years, under great pressure, I have only once felt that they could have been more reactive to a concern.
Helpful, kind and patient
January 18, 2022
I have always found them ready to go above and beyond when they know care is needed. This horrendously busy time is putting a terrible strain on them but they still respond as quickly as they can. From medical staff to receptionists, they are all great.
A dreadful phone system!
January 12, 2022
Here I am sitting on the phone waiting to get through to speak to someone on reception. I have been on the phone for 56 minutes now, 37 of those minutes at the front of the queue, apparently! A dreadful phone system to navigate and use - needs updating and more staff added, to deal with calls. When I last rang 3 months ago it took me 61 call attempts, over a 6 hour period, to get through. A good service once and if you manage to get through.
