Burlington Road Surgery

The receptionists can be very rude. On two occasions now I have taken my son in because he was poorly. Both times he was checked over and pronounced ok only to need to be taken by Ambulance to Ipswich Hospital shortly after.

Receptionists are very rude.. they think their doctors when they ain't.. never able to get appointment even though I am on the phone from 8 O'clock in the morning. Never send any of my friends or family to that doctors

Appointments can only be booked over the phone or very limited appointments bookable online. I’m severely Hard of Hearing and at work when online appointments are available

Have an outstanding and supportive service from the practice. They do try to make sure that my son sees the same GP all the time.

When you get an appointment, you've got a roulette - good GPs and bad GPs both. But the booking system is slow, deliberately obtuse, reads a long disclaimer and set of options before you can book anything, and it is basically fully booked within minutes of each day's opening times.

As it doesn't open until after I need to go to work, and there are NO options for asking for an appointment in the next couple days, this screws me (and others) over regularly.

Overall a good surgery but it's gone downhill in recent years as patients can no longer choose to see a doctor themselves as they have to explain symptoms etc to receptionists who are not health care professionals. I know the receptionists are told to do this by the doctors but this still means that patient choice has been taken away and now doctors and administrators decide if you can see a doctor - this is wrong! When you phone the surgery you now get a message saying "We have listened to patients!" Really, are you saying that the overwhelming majority of your patients want to tell receptionists what their health concerns are and are happy for their choice to see a particular doctor, or indeed any doctor, taken away from them?" I very much doubt it and I, as a long time patient, are certainly not one of them! Doctor doesn't always know best you know but sadly the surgery has gone back to the era when we were told 'be a patient patient!" Wouldn't it be nice if patients did what they were told by the great man or woman like they used to...…….

Receptionist polite. Doctor treated me as an individual and explained treatment well. Usually wait 10 to 20 minutes to get in to see GP for my appointment.

When i try get appointment on the phone never getting. I cannot work because can't get appointment to doctor.

Very busy surgery, difficult to get appointments to see a GP. GP's are leaving and they are reliant on locums. The nurse I've seen has been excellent but pharmacy staff were very unhelpful and wouldn't sort a prescription out before the holidays and advised me to call 111 to get it sorted out. It really has changed in recent years.

I can never get an appointment. It isn't possible to book in advance and if I 'phone and all appointments are gone the 'phone cuts off.