Debenham Group Practice - Grundisburgh Branch site
Feedback Rating
Based on 133 reviews
Reviews (133)
Always fit you in
March 12, 2019
They will always fit you in, especially with the children but for me it can be more difficult. They will always offer a call back and fit you in if they need to see you, so generally it works well. I have had an issue when I wasn't told the midwife system had changed so went to the surgery for my appointment as I had done for a previous pregnancy only to be told it was at another location.
helpful
March 12, 2019
I like that they are willing to help me and sort things out. It can be difficult to get appointments at this surgery in particular, it can be 2-3 days to see someone. Staff seem to be polite and helpful.
Perfect
March 1, 2019
Appointments aren't difficult to get I've see the the doctor recently and got the appointment straight away. everything has been perfect, calling in the morning works well and you get through quickly.
works well
March 1, 2019
Don't usually have to wait long for appointments and it works well, great.
Known by staff
November 16, 2018
Its nice that you are known as a person rather than just a number. Its a bit slow to get appointments and initially I was told I'd have to wait two weeks to be seen. I can't get on the day appointments but you can talk to the doctor about things if you're concerned.
Well managed
November 16, 2018
Staff are friendly. It can be difficult to get appointments at any of the surgery sites and nurse appointments are difficult too and can take time to be seen. Its a well managed practice there are just too many patients to be seen.
Don't wait long for appointments
November 16, 2018
Its great that its such a local surgery.You can get appointments at one of the surgeries when you need them and you never have to wait long and for urgent issues you will get seen. Overall the care is very good and prescriptions are available on time.
Mix up over appointment location
November 16, 2018
Staff are friendly. There have been some communication issues, when I booked I was told one surgery but when I arrived I was told I should be at another site. I also didn't receive the text message for the appointment which normally happens and would've helped. They are fitting me in so I can get my dressing changed though which is good.
Not great lately
November 16, 2018
Not had a great experience lately
Difficult to get appointments
November 16, 2018
Its very difficult to get appointments, even to get a babies vaccination done has taken about a month. Its difficult at each of the sites and I've taken the first available appointment. Once you do see someone they are all very good.
