Ipswich Integrated Delivery Team (IDT) - Norfolk & Suffolk NHS Foundation Trust

I was referred to IDT by a link worker (mental health nurse) in January. I was severely depressed and suicidal. I was eventually assessed by AAT in April at which point a Psychiatrist I never met changed my medication. A week later I received a letter saying that due to the severity of my depression I would be taken on by the IDT team. A month later I chased this with my GP and a month after that with a therapist I had just stopped seeing in Suffolk Wellbeing Service. In July I called IDT directly and was initially told they never heard of me. I was transferred to someone else who told me that they could see my file on the AAT system but I had never been set up on the IDT system. She told me that contrary to the letter I had been sent, I had been refused help by IDT because I was seeing Suffolk Wellbeing. I explained that my treatment with Suffolk Wellbeing had ended and that the idea was that I would transfer to IDT. She told me that it looked like something had gone wrong with the transfer and that she would talk to Suffolk Wellbeing and Adult services and promised she would call me back. I even asked her to repeat my number back to me. Needless to say, she never called back. I am having difficulties with the medication the psychiatrist gave me and no-one to turn to for support.

Went in 2013, diagnoised with several things, then all was given was 3 monthly 10 minute sessions where I was given more dosage of medication or different medication, even though I told them medication was not working for me. felt as if I was wasting their time, unfortunately I have been referred again but dreading if it the same as last time I think I will worsen. you go through everything which is devastating at the best of times they make notes but you come away thinking you have wasted their time and nothing will happen. I have been told I will get a phone call but I am not holding my breath, if they cannot help me then be honest and not be dishonest and just give me medication I do not want as they do not work. Antidressants are not the answer, therapies such as talking would be better, if understaffed then they need to get staff it seems a lot of people out their with mental health problems through no fault of their own are being let down and being felt to feel as a time waster, I am dreading going through this system again, but hopefully as I was referred by gp it will be different

I presented to the GP severely anxious with suicidal thoughts, with a history of depression. I was told to self refer to the wellbeing service. I had to wait a week for a scheduled telephone interview. This interview was frustrating as the call handler seemed nervous and without the proper training or experience to discuss my issues. She seemed to be reading from a list of questions and unable to deal with issues that did not fit her set pattern of interview. I was left not knowing what help could be available as the call handler needed to review my case with her manager. This required a further wait of a week. I was then offered a group advisory session on how to live with stress. I felt this was wholly insufficient considering my history and current fears so declined and explained I would be taking out a loan to obtain private counselling to save my own life.

The team knew what to ask
They were aware of our situation mainly.
They made my son feel slightly less anxious and involved him.
They read into what I was saying

I suffer from mental health problems and am under the IDT team at Mariner House. I contact them, they assure me that I will receive a call back, but I never do. This has happened multiple times. They keep saying they will call me back but I'm still waiting. There is a real lack of support. I have submitted a complaint to the psychatrists but - I've not heard back!!

Endless fighting for services promised to my teenage child, care coordinators who cancel appointments and are very unreliable, then go on long term sick leaving us with no help for months and months through the worst period ever. It's sickening how awful this service is especially as there is no alternative. To leave a mental health unit and put into the care of this shambles is putting people's lives at risk.

Loved one has sec 117 after care status but has been advised they should pay for care and support to improve wellbeing as loved one experiences isolation/loneliness and unable to shop and prepare meals. Disregard for Care Act 2014 and care co not referring for needs assessment. Appointments cancelled and loved one not aware. Loved one left for months without review.

Took 4 years before someone actually worked with my child, during which time he had dropped out of education completely,wouldn't leave the house and barely left the bedroom! Help started September 2018 weekly/ fortnightly and ended 4 months later. My child is now on meds and seeing a counsellor again as his condition wasn't sorted out.

Absolutely appalling service, I have had to complain several times as my cared fors care coordinator never kept appointments, then given a new one who said he would sort out carers assessment and hasn't and have not heard anything since. Very bad communication

Been with the team on and off all throughout my life with severe anxiety agoraphobia, but for the last 3 years I have gone from a working happy mum to a 3 year old to completely housebound agoraphobic terrified of the world
I have been referred 5 times by my doctors but the team tell me I’m not bad enough ?! How bad do you want me ?? Suicidal ?? Then that’s too late

Support the patients that are desperate for help
I could of been better and overcome this had I had the correct intervention

I’ve had to chase appointments consistently, been forced to go to mariner house to be accessed only to be told I’m not agoraphobic if I can get there

What are you doing to us ??

I’m terrified for the future and for the next generation

Would just like to add how can a mental health team not have a CBT therapist ??

The current one is on maternity leave

Please sort this out

I keep being palmed off to the well being service which I’ve done their courses multiple times and they do not help severe anxiety disorders