Ivry Street Medical Practice

I've recently used the surgery's e-consult option from their website and found it to be excellent. I've often felt in the past that I've had to make an appointment to simply ask a GP a question or for a bit of advice. Using the e-consult service means you get a relatively prompt response without having to use up an appointment slot which might be more appropriate for another patient. I have used the e-consult service on 3 occasions - on one, a GP called me the next day, well within the 24 hour time frame that is mentioned, and offered me a face-to-face appointment for later that same day. On another occasion, I had an email response saying that a doctor would contact me for a phone consultation the following week (the reason I had made the e-consult enquiry was not urgent) and in the last instance, I received an email the day after my enquiry with the answer to my question which was related to my prescription.

We are happy here. The staff are friendly and approachable. When you ring in you get through quickly.

The website I find very useful and easy to navigate. I personally use it to order my prescriptions and that is easy too. I have not used E-Consult though as I have not been asked to, and it is easy to get through on the telephone and been seen very easily as a result

Easy to get my blood test today. We have had a few face to face appointments too and it has been relatively easy to book them by calling into the surgery. The phone system is good and don't have to wait too long in the queue before answered.

This is a first rate service. With many health conditions I do get looked after well. Ringing in and getting a face to face appointment is very easy for us. When I was given medication that didn't agree with me, it was sorted out in a few days. Today, I have a double appointment which is great as I can look at my conditions and how they relate to each other to try and make some headway on now as I am struggling.

I have only had issues once with calling into the surgery - waiting in the telephone queue for 45 mins then getting cut off! However, it must have been a one-off glitch as since then I have been pleased with a quick response and seen a GP with my ongoing condition.
I will look at E-Consult, but only if it was for something that was not needing to be addressed urgently as 'online' consultations, do not give me confidence in knowing that things will be dealt with or seen the day you put them in. This is especially true when I feel I need access to the service for my children.

The men's annual health check - I had bloods for that and within 4 days was contacted by them. I didn't have to chase them, which does make so much difference. They needed to raise a couple of things with me to speak to a GP and a telephone appointment was made for that which was totally appropriate and convenient.

The staff here are lovely. They delivered the Covid jab very well.
We called up as needed a blood test and it was sorted very quick. They contacted me for that, so they are very proactive in keeping on top of things for you.

During covid I was unable to get an appointment, like most people I guess, but I was worried about some things. Today I was 17 in the queue but spoken to in about 10 minutes and offered a face to face appointment for about an hour later. Really cannot complain at that, when you hear of other places struggling more, I feel very fortunate to be under this surgery.

I have found that this surgery has been adaptable through Covid, but still very accessible. You get through on the telephone reasonably quickly and if I think I need to come in, they are very amenable. I do not use online and have never been asked to use it instead of calling in.