Martlesham Heath Surgery

Reviews (113)

Always helpful

September 14, 2018
They are always helpful. When I need 'on the day' appointment, I do get given one.
One thing that needs improving, but not easy to fix is the need for more GP's which I know is not just here.
Anonymous

Reply from Martlesham Heath Surgery

Dear Patient
We agree more doctors would be lovely however, I am sure you are aware that there is a national shortage of GPs especially in the East of England. Our Doctors work extremely hard and are supported by an excellent clinical team of nurses and HCAs as we continually strive to offer the very best service we can.
Thank you for your kind feedback.
Lynne Marsh
Practice Manager


Provider responded

Good to know why if delay

September 14, 2018
If there is a delay due to an emergency, it would be good if reception told people, so there is an understanding
Anonymous

Reply from Martlesham Heath Surgery

Dear Patient
We completely agree with your statement and both the reception team and myself try to keep patients informed of delays as much as possible.
We appreciate your feedback.
Lynne Marsh
Practice Manager


Provider responded

No complaints

September 14, 2018
I am here for a blood test today. I rarely need to see a GP, but when I do I get to see someone. I have no complaints
Anonymous

Difficult to get an appointment.

August 30, 2018
Difficult to get an appointment at the surgery but when one wasn't available I was, some what reluctantly, given a GP+ appointment
Anonymous

Do not see GP anymore

July 12, 2018
Do not really get to see a GP anymore here. Nurses are good at what they do but I have more confidence in seeing a GP. Difficult to get a GP appointment at all, so have to 'settle' for a nurse otherwise you see no one at all.
Anonymous

Excellent

September 14, 2017
I have not needed to use the surgery very often but when I do I can always get an appointment
Anonymous

Good and can always get an appointment

September 14, 2017
Find this surgery really good and can always get appointment when need one
Anonymous

Very caring service

September 1, 2017
They provide a very caring service. The only negative is the waiting time for your appointment
Anonymous

Excellent

August 14, 2017
Good system for repeat prescriptions. Yearly health check.
Anonymous

Friendly staff

June 1, 2017
A very good surgery in my experience. The staff are friendly and knowledgeable
Anonymous

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