Martlesham Heath Surgery

I have had numerous appointments with the nurse, doctor and Midwife, and I have always managed to get one on the day when needed. I find the text reminder service very helpful, as I am here there and everywhere so it is easy to forget.

Very good service and friendly staff

I have had so many problems with this surgery I don't know where to start. From the miserable, rude reception staff, that seem to have been trained in how to be unhelpful. To a doctor who didn't even bother to ask me, a patient seeing them for the very first time regarding my ongoing mental health problems, how I had been feeling. In fact, my first appointment at this surgery lasted 2 minutes at the absolute maximum.

The doctor was desperate to get me out the office as quickly as possible, didn't ask me a single question about my mind state since I had last seen a doctor. In fact, I can't recall the doctor asking me a single question and this was MY FIRST EVER APPOINTMENT WITH THIS SURGERY. The doctor was clearly not interested in listening to me so I gave up trying to speak, left the surgery and cried at the lack of care I had been shown.

I even went back and saw this doctor again, despite my better judgement, in case I caught them on an off day. This time I saw them about a completely different issue and I was still just as upset as the previous visit. I was not listened to at all; I was constantly cut off by interrupting me so I did not get to say everything I wanted to. Then worse of all the doctor prescribed me UNNECESSARY antibiotics, "just in case you have an infection" were the doctors exact words, because clearly they couldn't be bothered to conduct an actual physical exam to find out if I did or not. I would not recommend this surgery to anyone.