Walton Surgery

Emma, thank you for the very positive feedback, I am pleased to read that we were able to get things sorted for you so quickly. I'm especially pleased to read about your experience of the physiotherapist - this is an additional service we offer and our Care Navigators can book appointments with the physio directly for patients, which saves time for you and releases a GP appointment too.

Good luck with your recovery and thanks once again for your feedback.

As this is an anonymous post, I don't have your full details so I cant offer a more specific response. If you want to contact me at the Surgery I will be happy to look into the issues you raise and provide a full response to you directly.
Advanced Nurse Practitioners are highly trained and appropriately qualified clinicians who are able to deal with a range of patient needs. We do not have an unlimited supply of GP appointments, and we need to ensure that wherever possible you are directed to the most appropriate clinician, first time. This may save a GP appointment and possibly wasted time for you too. this is why our staff ask for a brief explanation of your problem on the day.

Thank you for your kind feedback, I am pleased to read that we were able to offer supportive and appropriate care at what have been such a difficult time .

Thank you for providing this feedback. Because of our current 'on the day' booking system, we have stopped offering GP appointment booking online. Appointments with other clinicians are still available.
We do constantly review our appointment system and any future changes will be publicised on our website and in the Practice Newsletter.

I am very sorry to read of the problems you experienced in trying to make a GP appointment. At present, we are operating a system of on the day booking only. We do always try and ensure we offer appointments to anyone who needs to be seen the same day wherever possible.
I'm more than happy to discuss this with you so that we can try to identify a solution and avoid this happening again in future. please contact me at the Surgery if you would like to take this up.

Thank you for providing such positive feedback, I'm pleased to read that our services work so well for you.

Thank you for making the time to provide your feedback. We have made some changes at the surgery recently, which has included some staffing changes. We have recently recruited two new practice nurses who we feel will provide an excellent standard of care to our patients. Without having specific details of the date in question, its difficult to answer the GP question. We usually have at least one GP on duty at all times, unless they are off sick at short notice or out of the building on house calls.
I'm very pleased to read your comments about our Advanced Nurse Practitioner - we also feel she is an excellent clinician and has helped improve care to our patients since joining the team last year.

Thank you for your feedback. Unfortunately I don't have your details from your feedback, but iif you would like to contact me at the Surgery, I will be only too pleased to look into this for you.

Thank you for your kind feedback, I am glad our services are working well for you.