Mendlesham Medical Group - Manor Farm Surgery
Feedback Rating
Based on 71 reviews
Reviews (71)
Care is good
November 27, 2023
The care provided is good but I've had issues checking in on the computer and now don't feel confident that it has registered my arrival so I double check with reception and prefer not to use it. The Mendlesham surgery, since the refurbishment, has quite a cold feeling and the chairs face away from where the doctors or other staff call you from so you're have to turn around when people are called. The dispensry area also doesn't appear to have enough room for the queues.
Difficult to get a diagnosis
November 27, 2023
Doctors don't seem to be able to diagnose me and then refer me. I don't feel that they see me as an individual and they put everything down to my weight which isn't always the case. Online it says my latest blood test results are abnormal but I've not been contacted or told what to do, so there is a lack of communication and explanation and I will need to find out what the issue is.
More difficult
November 27, 2023
It is more difficult to get appointments now, especially at Bacton and I've had issues getting responses from econsults that I've sent in. The receptionists and dispensary staff are great and the nurses are so friendly but it would be great to get a text reminder when a monthly appointment is needed as it can easily get forgotton.
Dispensary is running well
February 12, 2020
It is always good at this surgery, you can always get appointment when you want one. Dispensary is running well now and the repeat prescriptions are prepared on time.
EPIPEN's in short supply
February 12, 2020
Efficient staff and I can get an appointment as needed. I seem to be unable to get my wife's medications from this dispensary easily, they regularly give us prescriptions to go and see if we can get them from elsewhere. EPIPEN's seem to be in short supply and also Desmopressin which is a particular steroid. I do have a concern about the impact that potential new houses will have and how that will effect the surgery. I think we have a bonus that there is a female GP in the practice.
Good doctors
February 12, 2020
Good doctors here I am impressed with my doctor in particular, I can make appointments easily, I am very happy with this surgery all round. I have noticed that the pharmacy is open at Mendlesham more than it is at Bacton.
Impressed with the speed
February 12, 2020
I am impressed with how quickly I can get an appointment, I can get blood tests done here if needed which is so handy for me.
Car park is a bit small but overall I am very happy to be at this surgery.
Car park is a bit small but overall I am very happy to be at this surgery.
Quick and Easy to get appointments
February 12, 2020
It is easy and quick for me to get an appointment when I need one. Excellent surgery.
Flexible with appointments
February 12, 2020
The way you are treated by the receptionists and doctors is marvellous. I have experienced that they are flexible in getting me an appointment according to my transport arrangements, they are very caring.
They always try to fit me in
February 12, 2020
They always try to fit me in on the day, getting an appointment s easy, I can ask for a specific doctor if I want to which I like the option of. I would like to see the option to have an X Ray machine set up on site.
