Mendlesham Medical Group - Manor Farm Surgery
Feedback Rating
Based on 71 reviews
Reviews (71)
Very friendly
July 15, 2019
I can always get an appointment when I need to.
Doctors always friendly, staff are very friendly.
A coffee or water machine would be nice
Doctors always friendly, staff are very friendly.
A coffee or water machine would be nice
Good communication
July 15, 2019
I can always get an appointment when I need one.
The care is good here, GPs are good here too. Staff are professional - we are told wen the GP is running late.
Communication is good here.
I am concerned about increased housing.
The care is good here, GPs are good here too. Staff are professional - we are told wen the GP is running late.
Communication is good here.
I am concerned about increased housing.
I am very happy with this surgery
July 15, 2019
I can get an appointment when I need one. Staff helpful, I would say that they give positive referrals.
I am very happy with this surgery.
I am very happy with this surgery.
Understanding and approachable
July 15, 2019
Doctor is very understanding and approachable.
I am very happy with this surgery, no changes needed.
I am very happy with this surgery, no changes needed.
Friendly
July 15, 2019
Organised, easy to make appointments, staff are friendly.
Waiting at appointment can be variable depending on the day.
I wouldn't change anything, it's certainly an improvement on the old surgery.
Waiting at appointment can be variable depending on the day.
I wouldn't change anything, it's certainly an improvement on the old surgery.
FrieIndly and welcoming
July 15, 2019
Friendly and welcoming, appointments are easy to make.
I wouldn't change anything, just the waiting time to be a little more concise.
I wouldn't change anything, just the waiting time to be a little more concise.
Excellent service
July 15, 2019
The reception staff are efficient but happy to arrange same day appointments where they can - even if the patient declines to give a reason. I have been a patient at this practice for over 30 years of excellent service.
They text when medication is ready but if I'm on holiday they will send another message if they are not collected to say the medications will go back to the dispensary store.
Excellent use is made of nurse practitioners and blood testing service.
They text when medication is ready but if I'm on holiday they will send another message if they are not collected to say the medications will go back to the dispensary store.
Excellent use is made of nurse practitioners and blood testing service.
Accomodating staff
February 25, 2019
Over the years it has got more difficult to get appointments especially with a specific GP. The surgery works well and I don't really use it much, when I do though the staff are very accommodating and polite and I've always been very happy.
Don't like medication brands changing
February 25, 2019
Access to appointments is very good and because you have both surgeries to attend it does make it easier. Generally I come to Bacton but if an appointment is at Mendlesham I can go there too. I don't particularly like that medication brands are constantly changing as it can be confusing when you are taking a number of different tablets. Medication from the dispensary are normally available or ready for collection in about 2-3 days which is good.
Brilliant staff
February 25, 2019
Can't always get an appointment with your GP but never been let down for an appointment as I'm happy to see any of the doctors at the surgery. Medication is generally ready when needed which is good. Staff are brilliant and the call backs offered work really well. I am concerned about the additional houses there will be in the village and the extra pressure on the surgery.
