Mendlesham Medical Group - Manor Farm Surgery
Feedback Rating
Based on 71 reviews
Reviews (71)
Friendly surgery
October 2, 2018
Its a nice friendly surgery where you know the staff well. Good care is provided by the GPs and it generally works well and you can get appointments when needed. Nothing needs to change.
Additional services would be great
September 10, 2018
Using the surgery building more could be improved, having additional services available from the building would be a much better for example a minor injuries service or x-ray facilities. Its closed a couple of afternoons a week so it could be used then. Its a friendly surgery where staff know you well and are accommodating and they try to get me an appointment here as I don't drive. It does seem a lot of wastage on medication when its wrongly prescribed or given to you in your bag.
Polite staff
September 10, 2018
Getting through on the phone can take longer now but you can always get an appointment when you need one either here or at Mendlesham. Staff are polite when dealing with you. Parking is sometimes an issue especially if trying to reverse out.
Usually see own GP
September 10, 2018
Usually get to see your own GP but if not its not a big concern as the GP's are all very good. Over time it has got busier and there is concern about the future development in the village. I'm happy to visit the other surgery but this may become more difficult when I don't drive.
Fantastic care
September 10, 2018
You can see a doctor when you need an appointment, I've never had an issue getting in for an appointment. They provide fantastic care and all staff are great. They should keep doing what they are doing. Medications are all available on time which makes things much less stressful.
Works well
September 10, 2018
Don't find it difficult at all, sometimes when its not urgent you fit in when they have space. All staff are very friendly and everything works very well. On rare occasions its difficult to get an appointment when you'd like one but one is available.
Both surgeries are good
September 10, 2018
Its a nice local surgery, both surgeries are clean and good explanations are provided. Normally you get appointments the day after you call and the text reminder messages works well and staff do all they can to get you in the same day and are quite accommodating. Only having a months supply of medication can be difficult at times especially if you go away a lot.
Care is good
September 10, 2018
Care provided is good and I generally get to see my own GP which is good because they know you well. The pharmacy is good and medication is available quite quickly.
Dr knows us well
September 10, 2018
Both the surgeries are the same in the level of care and treatment provided. I do get to see my doctor all the time which is important to me. The Dr knows our family and our conditions well which is very good. It would be better if when you need tests completed if you could combine appointments so you don't have to go back day after day. I do really like my GP and having the dispensary/ pharmacy in the surgery is so good because it allows you to pick medication up before you leave the surgery.
Dr knows me well
September 10, 2018
Its a very good surgery and I like that my doctor knows me well. Staff are accommodating and will do all they can to fit you in and sort any issues out.
