Bury North Integrated Delivery Team (IDT) - Norfolk & Suffolk NHS Foundation Trust
Feedback Rating
Based on 35 reviews
Reviews (35)
Excellent. Much needed support from a wonderful member of staff
May 6, 2017
When we were at rock bottom didn't know what was happening to our beautiful daughter scared and frightened a caring friendly caring nurse specialist took us under her wing. She cared not only for our daughter but us all as a family. She took time to listen offer her advice and put in place other services that we needed. She gave us hope when we couldn't see an end to this horrible illness and offered compassion when we felt useless. We had help and guidance through our long journey and education about a topic we had no knowledge about. We have her to thank most sincerely for helping us to help our daughter get her life back and kick anorexia out. Our daughter is a beautiful, happy, young lady, who is living life to the full. We thank the mental health team most sincerely for showing us the way forward.
Care coordinator has been good, but a lack of Doctors
February 18, 2017
Care coordinator has been very good but has become stuck up against the brick wall as they can't prescribe and there simply isn't enough Dr's so patients can be seen/advice given in an adequate time.
With my mood slipping my physiciatrist on holiday my care coordinator do had to go round the teams to seek some advice. Thankfully they were able to do all this work and visit me on the same day so We could pick up the prescription but feel they needs more dr support so I could be seen when I first complained of mood slipping not when it got serious and we got desperate!
With my mood slipping my physiciatrist on holiday my care coordinator do had to go round the teams to seek some advice. Thankfully they were able to do all this work and visit me on the same day so We could pick up the prescription but feel they needs more dr support so I could be seen when I first complained of mood slipping not when it got serious and we got desperate!
Good at begining then appaling
October 17, 2016
Very good at selling themselves.Communication lack of. tailored services. being misled.(in most cases) lack of personal experience taken into consideration. overall Appalling service.
Drs very good - admin and communication poor
August 22, 2016
Went to see the Dr today with my appointment letter, found out Dr was not in because they are on holiday. Then had to ring bury north for another appointment (as I see them at g block) went home only to receive a call to say my appointment letter was wrong and should of said a different doctor - went back to g block to see that doctor. Drs are good when you get to see them but not first time I've had problems with admin for appointments.
Poor
July 15, 2016
Calling and not getting replies.
I advised care co I was planning for another child. Called to advise pregnant. Asked would IDT provide my care. Care co. advised she didn't know, .would find out. No call back. Went to see GP she said she couldn't. Called again - care co. away, no knows.
Called again - receptionist took details - no call back
Called again - spoke to duty person - asked for details by tomorrow as needed for midwife - no reply
Called again - asked to speak to Manager - not in. Said I needed info for formal complaint. Duty officer calls pm, finally IDT provide care info. Took 4-ish weeks to get answer
I advised care co I was planning for another child. Called to advise pregnant. Asked would IDT provide my care. Care co. advised she didn't know, .would find out. No call back. Went to see GP she said she couldn't. Called again - care co. away, no knows.
Called again - receptionist took details - no call back
Called again - spoke to duty person - asked for details by tomorrow as needed for midwife - no reply
Called again - asked to speak to Manager - not in. Said I needed info for formal complaint. Duty officer calls pm, finally IDT provide care info. Took 4-ish weeks to get answer
