Peninsula Practice – Aldeburgh
Feedback Rating
Based on 147 reviews
Reviews (147)
Positive change
November 22, 2023
Noticed a change in receptionists that is positive. They are much more pleasant, even though they ask more questions than previously. I know why now and they do it in a pleasant manner. I was offered a GP appointment, but not for 3 weeks, which I did feel wasn't appropriate for the what I felt needed more urgent attention, but they were unable to offer anything sooner. I was however, able to access blood tests here, which is helpful and making the next appointment for a months time, was easy to do. It is just access to GP's that is much more difficult and I do understand the demand is high.
Couldn't take call back
April 13, 2023
With a concern affecting my hearing my partner called and was able to secure a call back initially, then appointment. As it was my hearing, I wouldn't have been able to access this myself, but they were happy to talk to my partner. With a number of health issues for last 2 years I have found the service excellent. Glad I stuck with it during the time that they lost many patients.
Seen at short notice
April 13, 2023
I have had big concerns about my eye, and as I could not get an appointment at the opticians for 10 days so they agreed to see me today as I am worried about this. Waiting 10 days for the opticians for me was not too long. I appreciated that they got me in at such short notice as I did not ring first thing.
Excellent service
April 13, 2023
This is an excellent service in my experience. I have needed a number of appointments regularly recently, and not seeing the GP of choice, is the only thing I wish could be different. Whoever I do see though is lovely.
Blood request took 10 days, which I think is a reasonable timescale for this.
I think the staff are very friendly throughout the service. Reception are always trying to do their best to get you what you need if they can that day.
Blood request took 10 days, which I think is a reasonable timescale for this.
I think the staff are very friendly throughout the service. Reception are always trying to do their best to get you what you need if they can that day.
Predominantly good
April 13, 2023
The service is predominantly good. It can be difficult to get through on the telephone, timewise, but learnt that now is the 'norm'. With my hearing impairment, I have no issues with the callbacks, as my hearing aids have bluetooth.
Longer for blood tests
April 13, 2023
The staff are reasonably pleasant. Generally you get through to someone in a good time when ring in the morning. I have noticed that for myself the time span for blood tests has got longer.
Same GP wish
April 12, 2023
Undergoing treatment, so I do wish I was able to see the same GP as that consistency does help in this situation.
The care however by all involved is still excellent
The care however by all involved is still excellent
Phone service appalling
December 2, 2022
Trying to contact via phone to enquire about my medication that has yet to be approved that was ordered a week ago .. Been number one in queue for 25 minutes, listening to awful opera music that is very annoying and making the long wait stressful
website does not work
October 17, 2022
My wife needs COVID Flu vaccinations. Been trying to get a home visit as she is housebound. Telephoned twice since September. Visited once without success. Fobbed-off with 'we will ring you'. Your records are also not up to date. Feels like the practice is a shambles. My wife is vulnerable according to NHS letters.
Mum ill and needed a doctor
May 24, 2022
Needed a doctor for my mum asap told they would come out after lunch but nothing, not even a call. In end I had to call 111 and get her to hospital as got worse
