Peninsula Practice – Aldeburgh
Feedback Rating
Based on 147 reviews
Reviews (147)
No follow up
April 28, 2022
Subsequent to submitting my previous BP results as instructed before Christmas to a rather indifferent receptionist I have heard nothing at all. My BP has been in the 160/90's at times and regularly 150/90's.
I mentioned that the doctor had advised statins well before this but again no follow-up.
I mentioned that the doctor had advised statins well before this but again no follow-up.
Follow up issues
April 21, 2022
Subsequent to submitting my previous BP results as instructed before Christmas to a rather indifferent receptionist I have heard nothing at all. My BP has been in the (figures removed for anonymity purposes, but considered 'high').
I mentioned that the doctor had advised statins well before this but again no follow-up.
I mentioned that the doctor had advised statins well before this but again no follow-up.
Convenience
April 21, 2022
No communication just get fobbed off and practically impossible to see a doctor. No availability to even get a flu jab at Aldeburgh had to travel to Alderton
Medication
April 21, 2022
Medication was prescribed with no explanation or reasonable follow up. Reactions and side effects were brushed aside as "all medication has side effects." There was no engagement with the patient.
Mis-diagnosed
April 21, 2022
Inability to get appointments quickly and to see a Doctor face to face. Mis-diagnosis where I’ve had to go privately and pay myself.
Access
April 21, 2022
Attitude of receptionists make me feel that I am asking for a favour to access a clinician. It’s clearly a gate keeping service
Appointment times
April 21, 2022
They provide an appointment service. This works well. Appointment times not always adhered to by staff though and this can be annoying.
Consistency
April 21, 2022
The receptionist team vary in quality. There seems not to be an overall policy of how to interact with patients. Some can be friendly and approachable, but others can be downright rude and intimidating.
Not confident
April 21, 2022
The Aldeburgh Surgery still doesn’t inspire confidence despite the good work of the practitioners. Some of the reception staff are unwelcoming and unhelpful.
Inconsistent responses
April 21, 2022
Sometimes long wait for telephone to be answered and inconsistent response from receptionists, some helpful others don't really want to be there.
