Peninsula Practice – Aldeburgh
Feedback Rating
Based on 147 reviews
Reviews (147)
Need to be more welcoming
April 21, 2022
Reception staff still unhelpful . No hello. Telephone and computer takes priority. . When standing for attention and 4 staff on duty all involved with computers.
Staff need training to be welcoming and you won’t feel a nuisance!
Medical staff very inviting with a smile .
Staff need training to be welcoming and you won’t feel a nuisance!
Medical staff very inviting with a smile .
Reception
April 21, 2022
Reception needs to work on their people skills, they are rude, abrupt and unhelpful in person and on the phone. Once you get past them the service it a different story can't fault it at all.
Layout and check-in
April 21, 2022
On my visit today, the layout of the waiting room had changed, the chairs were in 3 rows with a central aisle, myself and other patients commented that it felt school like and so what intimidating as opposed to the chairs arranged around the room as previously. We all said we would have posted a comment in the box, but there was no paper or pen provided to make a comment on.
Also I preferred being able to check in on the screen, which has been taken away. This could be replaced as the hand gel is still provided so you could arrive yourself and then use the antibacterial gel, it would also save waiting for the receptionist for finish on the phone or deal with a queue.
Also I preferred being able to check in on the screen, which has been taken away. This could be replaced as the hand gel is still provided so you could arrive yourself and then use the antibacterial gel, it would also save waiting for the receptionist for finish on the phone or deal with a queue.
Access
April 21, 2022
Not always possible to see a Dr. I don't like phone consults
Covid vaccine related
April 21, 2022
Leiston and Saxmundham surgeries were very proactive with covid vaccinations. This did not appear to be the case with Aldeburgh. I had to drive to Ipswich for both my vaccinations, despite driving past the Leiston vaccination centre everyday to work.
I see no advantage to myself being aligned with other surgeries that at not local to me (Orford, Alderton)
I see no advantage to myself being aligned with other surgeries that at not local to me (Orford, Alderton)
Initially difficult
April 21, 2022
Initial response / referral is difficult initially ,but when you’re in the system it works
Repeat myself
April 21, 2022
I'm only giving these ratings because my old doctor has left and I was never informed and feel like every time I go for an appointment I have go through everything all over again know they have records but it's how I feel
Felt let down
April 21, 2022
Felt let down and had to pay for an ultrasound which did not address the problem. Told I needed a different scan and it was expected I would pay for this. So I have not felt like bothering them since. May move to a different practice.
Some areas of excellence
April 21, 2022
Clinical experiences I have had have all been excellent. The nursing staff do a fantastic job. But the practice is let down in other areas (some words were removed as not set in experience)
Become more impersonal
April 21, 2022
Clearly the practice has become more impersonal. There are less GP's available less often at Aldeburgh. Having to order repeat prescriptions every month is a pain. Why can’t I get a larger prescription. Having the speak to a GP regarding my repeat prescription every few times I try to order online is also a pain
