Colchester General Hospital (Part of the East suffolk and north essex nhs foundation trust) Feedback Centre 2020

Felt dismissed

Maternity

August 12, 2021

Felt very dismissed by my midwife at the hospital for the birth of my first baby so for my second baby I've decided to go to Ipswich.

Anonymous

Reply from Colchester General Hospital (Part of the East suffolk and north essex nhs foundation trust)

Thank you for taking the time to leave your comments, I am sorry on this occasion the care was not expected and for any inconvenience and stress that this caused. If you would like us to look into this further please give our PALS team a call on 01473 704781. Thank you.

Poor miscarriage experience

Maternity

August 12, 2021

My experience of having a miscarriage at the hospital was not good from scans through to the after care which wasn't done sensitively at all. I understand that covid has put extra pressures on but that doesn't mean that the way you are treated at a very difficult time should be done the way it was.

Anonymous

Reply from Colchester General Hospital (Part of the East suffolk and north essex nhs foundation trust)

Thank you for taking the time to leave your comments, I am sorry on this occasion the care was not expected and for any inconvenience and stress that this caused. If you would like us to look into this further please give our PALS team a call on 01473 704781. Thank you.

Out patients appointment today.

Outpatients

April 30, 2021

Just wanted to Complement you on a FIRST CLASS SERVICE today. I came for my six monthly routine follow up appointment . Upon arrival the bay for checking in was beautifully clean and well presented with all that was needed. The Out Patients Dept was spotless and well organised. I went straight through to see my Consultant, again everything was prepared and beautifully clean.
I saw my Consultant who as always was very pleasant even though she’s not doing the most envied job! She was chatty and uplifting in her comments.
Thank you for looking after me once again, your care is very much appreciated.

Shirley Simpkin

Reply from Colchester General Hospital (Part of the East suffolk and north essex nhs foundation trust)

Many thanks for your kind words, I will pass these onto the Outpatients matron who will share them with the wider team. Thank you

Quick referral

January 2, 2019

Good treatment received from the doctor I saw, he knew what the issue was and the referral was done quickly. Information between here and Addenbrookes has been very good and quick.

Anonymous

Reply from Colchester General Hospital (Part of the East suffolk and north essex nhs foundation trust)

Thank you for your kind words regarding your referral, the communication between the two hospitals and treatment. Many thanks

Lack of disabled bays

unknown

December 10, 2018

Parking is a long walk and there were only three disabled bays near to the day unit which mad parking very difficult.

Anonymous

Reply from Colchester General Hospital (Part of the East suffolk and north essex nhs foundation trust)

Thank you for leaving your comments, I am sorry that the lack of disabled spaces near to the day unit made it difficult for you, we are constantly reviewing the parking arrangements on site and I will forward your comments onto the appropriate team so they can be taken into consideration. If you need to visit in the future, if you take your blue badge to the general office and register it on our system this will allow you to park in a visitors car park for free and may be closer than a vacant disabled space. The general office is located in the main entrance foyer on the left hand side, opposite the reception desk. You only need to register your blue badge once and it will then be valid until it expires. You will need to reregister your badge. Many thanks.

Very good care for cancer

August 30, 2018

Very good care at the hospital for cancer care. All very well explained and well cared for.

Anonymous

Reply from Colchester General Hospital (Part of the East suffolk and north essex nhs foundation trust)

Thank you leaving your kind words regarding the care you have received at Colchester Hospital. I will make sure it is passed onto the teams concerned. Many thanks

Very poor quality of care

May 17, 2018

My partner was in hospital but on Christmas day we found him with no sheets on his bed and he had soiled himself. When we asked for nurses to help clean him up, we were told they were too busy but they would be back. We offered to do it but staff said no and that they would be back. It took over an hour for them to come back.

Anonymous

Reply from Colchester General Hospital (Part of the East suffolk and north essex nhs foundation trust)

Thank you for taking the time to leave your comments, and I am sorry that the care your father received was not as expected. We would like to look into this further, to do so we require some more information. Could you give me a call on 01473 702101 at your convenience. Many thanks Steve Bruce Patient Experience Team.

Looked after well

Maternity

January 30, 2018

The hospital looked after us well as my baby was very early and we had to go here as no 'special care' beds were available. The problem came when I got home with my baby, I felt that no one really followed up with a proper visit to the home. I expected a midwife/health visitor and did not get one until I rang the hospital. Communication between services was lacking.

Anonymous

Reply from Colchester General Hospital (Part of the East suffolk and north essex nhs foundation trust)

Thank you for taking the time to leave your comments, I am sorry that the service you received once you left the Hospital was not as expected and that you had to arrange a visit from the midwife. I will pass your comments onto the maternity team. Many thanks

Excellent care and treatment explanations

November 6, 2017

Very good care provided at the hospital. Very good explanations and care after the operation was brilliant; well looked after

Anonymous

good

August 31, 2017

The cancer treatment was first class, but delays to follow up treatment when you are on the ward because they are so busy.
Discharge from the hospital was delayed recently. Was in hospital for 5/6 hours awaiting discharge due to discharge letter not being written. At the front line service has always been great, especially at A & E

Anonymous

Colchester General Hospital (Part of the East suffolk and north essex nhs foundation trust)