East Coast Community Healthcare (ECCH)
Feedback Rating
Based on 68 reviews
Reviews (68)
Very good
September 14, 2017
Physio came to see resident to help with exercises. Resident was very happy and said the physio was very helpful and understanding
Excellent. District nurse very helpful.
August 7, 2017
The district nurse is very pleasant, interacts well with our resident who likes to give affection. She had a student with her who was also very polite. They talked to our resident and not over her. Overall a very pleasant experience for resident and staff.
Lack of coordination around blood tests
May 22, 2017
My husband has routine blood tests in his care home but it took 6 weeks to get one when he had an infection. The nurse turned up one day to takeblood from someone who was no longer there and I asked if whilst she was there she could take my husband's. Shesaid no. I then spoke to a more senior nurse who sorted it out and she came first thing next day. Seems such a waste of money that it's not coordinated better
Excellent care and treatment
April 4, 2017
I am a permanent wheelchair user and was taken ill with an infection during the night in February. I called the paramedics via my pendant alarm and after they had checked me all over got me back into bed they contacted the out of hospital team. I was called at 9.30 by O of H. A nurse was sent to assess me at 12 and 2 carers times a day were immediately arranged, starting that afternoon. They looked after me for a week until the infection had cleared and I was able to manage on my own again. I cannot praise them too highly and have told everyone about this exceptional service
Fair
December 14, 2016
Saw diabetic nurse 2 weeks. Have waited up to 11 months and every 6 months for foot care. They don't
do the pulses. Being assessed to see if I need service any more. Think they may be making cuts !
do the pulses. Being assessed to see if I need service any more. Think they may be making cuts !
End of life Care was exemplary
November 16, 2016
The end of life care was exemplary. It could not have been bettered under any circumstance. Hospice at Home and the District Nurses within ECCH were all fabulous and they cared not only the patient, but of the whole family at the most stressful and distressing of time as mother died. They were all so kind, so professional, prompt and efficient at all times of the day and night. My heartfelt thanks to them all
Varied experience between day and night teams
March 17, 2016
A disabled woman who is wheelchair bound and has a catheter permanently. There has been experience of blocking of the catheter since June 2015 and it was a problem in July when a new one was fitted. August, again it was blocking and a new one was fitted. In September, after new one was fitted, after 6 hours the lady was soaking wet. The day team kept waiting and the night team came out and said that it had not been fitted properly and it was damaged. She then got an infection and the ladies doctor, who she says is amazing prescribed anti-biotics.
In October 2015 the usual blockage problems were there. The team were called and she was told there was no nurse available. The next day she called them again and she was told that the nurses were too busy to come. She called again the following day as the blocking was getting worse and she was getting desperate for help, the night team came out and was told that she was doing everything right (drinking enough, sitting in correct position). She however had to have another one fitted. 10 days later there were big problems again and things stopped working all together by the end of October.
At the beginning of November she had another catheter and another infection. the GP then did a referral to see a consultant at the hospital.
In February (4months later) she finally got to see the consultant and he thought it may be that she is allergic to the type of catheter that was being used and her body was rejecting it, causing the infection. She was able to know the difference as the smaller kind was latex coated and the larger kind was Silicone. The issue was that the nurse fitting them would only have one or two catheter's with her and they could be any kind.
in March 2016 the continence products, way of ordering changed and she now has to order her catheter by getting it on prescription, and on some occasions this can take 7 weeks. A Catheter has to be changed, if there are no problems, every 3 months. the patient is not allowed to have a spare one in the house and so if there are issues (which there have been many) she has to have the catheter that the nurse has, and this is usually the type that her body rejects and causes her infections.
This happened again in March 2016 and the nurse line was rung at 3.50, and was told that someone was on the way. at 7pm she rang again as no one had turned up and told the same again. At 9.30pm the nurse rang and said there was a delay, the night team came on and were with her in an hour.
The catheter issues have always been with the day team, however the night staff know what they are doing.
Very frustrating as it is depressing as this is such a major thing in the ladies life who is confined to the wheelchair.
In October 2015 the usual blockage problems were there. The team were called and she was told there was no nurse available. The next day she called them again and she was told that the nurses were too busy to come. She called again the following day as the blocking was getting worse and she was getting desperate for help, the night team came out and was told that she was doing everything right (drinking enough, sitting in correct position). She however had to have another one fitted. 10 days later there were big problems again and things stopped working all together by the end of October.
At the beginning of November she had another catheter and another infection. the GP then did a referral to see a consultant at the hospital.
In February (4months later) she finally got to see the consultant and he thought it may be that she is allergic to the type of catheter that was being used and her body was rejecting it, causing the infection. She was able to know the difference as the smaller kind was latex coated and the larger kind was Silicone. The issue was that the nurse fitting them would only have one or two catheter's with her and they could be any kind.
in March 2016 the continence products, way of ordering changed and she now has to order her catheter by getting it on prescription, and on some occasions this can take 7 weeks. A Catheter has to be changed, if there are no problems, every 3 months. the patient is not allowed to have a spare one in the house and so if there are issues (which there have been many) she has to have the catheter that the nurse has, and this is usually the type that her body rejects and causes her infections.
This happened again in March 2016 and the nurse line was rung at 3.50, and was told that someone was on the way. at 7pm she rang again as no one had turned up and told the same again. At 9.30pm the nurse rang and said there was a delay, the night team came on and were with her in an hour.
The catheter issues have always been with the day team, however the night staff know what they are doing.
Very frustrating as it is depressing as this is such a major thing in the ladies life who is confined to the wheelchair.
Good quick service
June 1, 2015
I was discharged from hospital last July and on the same day I got home i was visited by community healthcare to do a full assessment of my needs. They checked my mobility and discussed what equipment i needed for the house. They then fitted grab rails and made my chair higher so i was easier for me. It was a really good service and I couldn't believe how efficient it was.
