Felixstowe Road Medical Practice

I do not mind who I see when I am ill. I do not have any long term conditions, so it does not concern me if I do not see my own GP. If that changes then I think I will feel differently. But things work for me currently

I have been under this surgery for more than 30 years, and they have consistently been good for me and my family. Now I am older, they look after me well and I can get good information if I am worries about anything particular.

Things overall are ok. I think the place needs a bit of updating, as it does feel quite depressing. You can hear everything reception says to patients, which is not good for confidentiality. They should be offering written info as an option if they can do nothing about the voices carrying.
I'd like some music/radio on, it may help with the feel of the place a bit.

I do not mind being asked about things by reception, but there is a way of talking to patients, and sometimes one particular Receptionist can be pretty brusk. It is not necessary.

I used to be able to get in to the service relatively easily, but am now finding it more difficult to see who I would like to. With ongoing conditions I would prefer to see a dedicated GP who knows me well.

Find the waiting room like a morgue as it is so quiet. You can therefore hear everything someone says at reception. Just feels uncomfortable. The service however, is excellent, with caring clinical staff. Although I do not use the surgery much, I can get in when I need to.

I had to book a 3 monthly check before Christmas but got told they were fully booked. I tried again in January and was told ‘you need to take this one,or else someone will take it quickly’. I did take it but meant I had to miss my exercise class. I prefer advanced appointments as I have to order taxi and I take quite a while to get myself going in the morning, as I’m not very mobile.

It’s extremely frustrating trying to get through on telephone in the morning when also trying to get children ready for school.

Rang today at 8 but couldn’t get on to the ‘holding’ part of the line. When I got through at 8.20 all appointments had gone. They did give me a GP+ appointment at Riverside for tonight, which is good, but really wanted to see the GP that knows me here.

I attended the surgery today and I was very unhappy with the service I received, I felt worse than when I went in. I felt i had a better chance of killing my self than getting the help i needed there. The sad thing is that it's just the one Dr that make the surgery not such a great place to go to. The Dr who attended me, just rushed through the appointment and I was talking about my deteriorating mental health issues and did not appear interested or did not show any empathy towards my plight. They were not giving me a chance to Express my self properly the appointment took less than 3 minutes. I was so upset and was shaking when I came out . I felt guilty that I could not stand up to the Dr for treating me the way they did. The services that they suggested I try are not readily available, the next appointment would be in March and I'm in January now. My current situation can not wait that long, I ended up turning down the appointment because I thought it's either I'll be dead or better from self medicating by that time... I will never go back to the surgery after this experience and its not the first time I have felt this way about that place. However don't get me wrong its not everyone it's a few individuals that spoil patient experience.