Haven Health

Thank you so much for your comment, I will ensure the team are aware. Comments such as these are really appreciated in such a challenging working environment like the NHS.

Kind regards

Thank you for your comment.

Confidentiality is also a concern with us, whilst we appreciate you may not like using AskmyGP it does take out an issues of confidentiality so we always recommend our patients use this system.

Nurse and Health Care Assistant appointments can be booked within the surgery however, all GP's and Nurses practitioners schedule their own appointment so if you don't add the information to AskmyGP then the receptionist has to do this for you (it takes the same amount of time whoever adds the request). We encourage all our patients to use AskmyGP themselves to allow time for the Care navigation team to assist those that can't use the internet.

We acknowledge that this system isn't ideal for everyone however, with the ever increasing patient demand it certainly allows patients so see an appropriate clinician within 24-48hrs if deemed clinically appropriate to do so, you can always request to see a preferred clinician.

Kind regards

Thank you for your comment, in response and for greater understanding
Haven Health is both a research and training practice. We believe it is vitally important to train the next generation of GP's and have done so for numerous years, this is particularly important when there is an ever greater need for GP's within the NHS and this can only be accomplished with staged practical experience.
By the time medical students are at Haven Health for their rotation they have already been studying between 4-6yrs and we are only lucky enough to have them at Haven Health for very short periods through-out the year. A GP supervises and monitors each and every consultation however, any patient can decline to be seen by student if they so wish.

It is the responsibility of the Care Navigator to ask questions so that medical concerns can be triaged appropriately, this is the same with the majority of GP practices, so that a GP can deal with the most urgent as a priority and I am sure that any patient experiencing high risk medical issues would appreciate this process.
You will always be told by a Care Navigator to contact 111 if out of hours or 999 in an event of an emergency as the GP surgery is not an emergency service.

Unfortunately as you have left your comment anonymously I cannot investigate further however, whilst it is not what we would wish, like all patients if you are unhappy with the service provided by Haven Health then you are free to register elsewhere.

Kind regards

I am sorry to hear that you feel your reasons were not taken into consideration after consulting with the GP; it maybe there was no other mediation available at the time or perhaps the GP felt you would get an improved outcome.

Unfortunately it appears you have left your feedback anonymously so limits any investigating however, if you would like to contact me directly at the practice I would be happy to look into this further .

Thank you

Thank you for your feedback. It is much appreciated. We instigated AskmyGP to assist patients contacting the surgery and thereby decreasing the time it takes for a clinician to assist the patient. We have received over whelming positive comments about AskmyGP so it is nice to hear this system is useful in all scenarios.

Many thanks

Thank you for your feedback, if you can not use the AskmyGP system or do not have an email address then the receptionist can add this on your behalf. We always ask patients in the first instance to do this themselves so that it free's up the telephone for exactly the reason you have left your feedback, for patients who are unable .
The Care Navigators/receptionists can not book appointments directly with a GP.
Once a clinician has received your submitted request via AskmyGP then they will contact you directly to arrange any necessary advise etc.
Thank you

Thank you for your feedback, this is being investigated in the mean time please be assured if a patient does not arrive at the clinicians room and the patient has checked in at either reception or the self check in screen then the clinician will call the patient.
Many thanks

Thank you for your feedback.
The name clinicians name is on the door of the clinical room if you are unsure however, we are aware that the beep of the calling screen may at times need to be louder, I shall further investigate if this is possible in the mean time please be reassured that once you are checked in at reception or by the self check in screen in the foyer the clinician will call you/collect you from reception if necessary.
Many thanks