Haven Health

Thank you for your positive comment. I shall ensure the team are aware. Feedback such as yours really helps morale when working in such a challenging environment.
Many thanks

Thank you for your feedback and sharing your experience of the surgery with us.
We have received over whelming positive response from patients who use AskmyGP. Given the demands every practice face's it is much appreciated when systems work well and patients take time to let us know.

I would like to apologise for any inconvenience caused.
Unfortunately you appear to have let your message anonymously so I can not investigate fully into your individual circumstances.
Occasionally, as we are human we do get it wrong and on these occasions if the clinicians/nurses are fully booked then they can not fit an extra appointment regardless of how the fault was caused.
If you would like to discuss further please do contact me at the surgery
Many thanks

Thank you for your feedback. The reception team can add you to the system however, if this happens you will not have a password, in this case all you need to do is access the system via the website as you would normally, click on existing user and click forgotten password.
Your feedback has been really helpful, I shall now remind the reception team to ensure they are able to pass this message on to other patients in the same situation.

Many thanks
Kind regards

Thank you for your feedback, its good to know that you have found AskmyGP a positive experience. We introduced the system in April precisely for the very reason you mentioned, you now no longer have to wait in a queue on the telephone and it free's up the telephone for patients who are unable to use the internet, in both scenario's you will receive a response on the same day.
Kind regards

Thank you for your feedback, I would like to apologise, firstly for the receptionist, when we introduced AskmyGP originally, it was quite stressful for the team and secondly on behalf of the surgery for this lack of communication.
The Healthwatch feedback was given to me on the same day and we have since put in a process for any patients who are either visually or hearing impaired, this is now noted on the "patient home screen" on the clinical system so that clinicians are aware when they are required to meet the patient in the waiting area, I have also communicated this to the whole team.
Feedback such as yours is really helpful when reviewing our services, it gives us the opportunity to ensure another patient doesn't experience the same difficulties. If you would like to discuss this further then please do contact me at the surgery.
Many thanks
Yours sincerely

Thank you for your feedback, we introduced AskmyGP in April and so it is still relatively new to us but we have had overwhelming positive response.
Kind regards

Thank you for your feedback, we introduced AskmyGP to ease patients access to medical help so we are really pleased that you like the system

kind regards

I am sorry you felt like that using, I assume, AskmyGP, to access one of our clinical team got you nowhere, the vast majority of our patients feedback is praise as it stops the need to wait in a call queue and the patient then gets a quick response (if submitted before 3pm the same day/after 3pm and non urgent the following working day).
There is help on AskmyGP if you click on the ? in the top right corner, or the Care Navigators will always talk you through how to use the system however, if you are struggling then they can add you in exactly the same way as you would add yourself.
Unfortunately your response has been left anonymously so I am unable to investigate further however, if you would like to pop into the practice then we can show you how to use the system via your mobile phone.
regards
Practice Operations Manager