Holbrook & Shotley Surgery - (Holbrook)
Feedback Rating
Based on 59 reviews
Reviews (59)
Very satisfied
April 14, 2023
Very satisfied with the surgery it has all worked well when I've needed help. It's hard when appointments are available at Shotley but the staff are very good and do all they can to help.
Can't fault staff
April 14, 2023
The doctors and other staff I can't fault but it is frustrating trying to get through to the surgery and more often than not there aren't appointments available. They can't give out what isn't available so it's not their fault. I've been very happy with the doctor I've seen and the paramedic was amazing. Other than access/ the phones the surgery is very good and I recognise that they are in a difficult position at the moment.
Brilliant care
April 14, 2023
Although it is frustrating trying to get through to the surgery as it takes so long the care is brilliant and I can't fault that aspect, the staff are all great. I would prefer a different phone system so that there is a longer queue and you know where you are and can make a decision more easily about what to do.
Admin staff lovely
April 14, 2023
The admin staff here are lovely and do all they can to get you an appointment. I was given an appointment with GP+ but when I got there they couldn't do what was needed. The dispensary staff are brilliant and so helpful sorting out my medication and the reception staff were so helpful when I had it issues, they were very willing to help.
Very quick today
April 14, 2023
I got through to the surgery very quickly today but did have to come to Holbrook rather than Shotley, which I would've preferred but it is more difficult to get them there now.
Drs very good
April 14, 2023
The doctors and care is very good but the availability of appointments is very limited. I was only 20th in the queue and there were no appointments left when I got through. I was advised to call back at lunch and there was still nothing available. Today I came to the surgery to book an appointment which worked well. There is no continuity which is difficult for ongoing complex issues and due to the limited time available I do feel pressure to be quick. Getting appointments is the main issue here.
Care is very good
April 14, 2023
I have had to call three mornings in a row to get today's appointment as none have been available by the time I get through. I do feel it would be better if you were put in a queue on the phone rather than having to keep calling as it means you can't get on with other things. I would also prefer different music when you are in the short queue as I really don't like it. Once through to the surgery the staff are helpful and the care is very good once you are seen.
Getting through is an issue
April 14, 2023
Getting through on the phone to the surgery is the biggest issue but care from staff is good. I called about a week and a half ago for todays appointment with the nurse and I didn't think that was too bad.
Fine
April 14, 2023
More or less get appointments when they are needed and overall I'm quite satisfied as the care and staff are very good. It might be better if the calls were triaged in some way to help identify whether patients are more in need of an appointment than others as they are given on a fist come first served basis. I've phoned both first thing and at lunch and still been told there are no appointments available at either.
Care is good
April 14, 2023
It's a bit of a challenge to get through to the surgery on the phone but we've had quick appointments when the children have been unwell which is good. To get appointments for non urgent issues can be difficult as you can't book ahead to fit around other committments and because appointments are limited its not seen as urgent when you call on the day. The care though is good when you do see a doctor.
