Holbrook & Shotley Surgery - (Holbrook) Feedback Centre 2020

excellent

July 5, 2016

very willing to help - very kind

Anonymous

excellent

June 17, 2016

Getting an appointment at the surgery is not a problem. Staff have always been very good and helpful

Anonymous

Reply from Holbrook & Shotley Surgery - (Holbrook)

Thank you for your kind comments. We do aim to provide the best possible service to our patients and it's good to know that we're getting it right.

good

June 17, 2016

. To be able to book an advance appt.have the dr's approval almost .Really can't fault the doctors or nurse, they are brilliant. It is frustrating that appts go very quickly and the way receptionist are.

Anonymous

Reply from Holbrook & Shotley Surgery - (Holbrook)

Thank you for your comments about appointments. We aim to provide a variety of appointments for our patients including telephone consulations where appropriate. We also offer extended hours' surgeries from 7.30am on Monday at Holbrook and on Monday and Thursday evenings at Shotley. We open for pre-booked appointments on Saturday mornings and you can also book appointments via our practice for the GP+ service in Riverside which offers evening and weekend appointments. When we know that we have GP shortages we change all our appointments to 'on the day' so there should be sufficient capacity for that day. Finally, we have just completed an audit on our appointments, which we review regularly, and will be making adjustments to our pre-bookable/on the day balance if necessary. I hope this offers some additional appointment choices for you.

good but with communication issues

June 17, 2016

me a diagnosis have not really followed up or given me any advice about the condition or what to expect. My daughter has had to find the information for us. It would have been very nice if the GP had given us an org. to speak to

Anonymous

Reply from Holbrook & Shotley Surgery - (Holbrook)

Thank you for taking the time to leave a comment. We are happy that you are pleased with the majority of our service but are sorry if we've fallen short on providing you with information. Please contact the Practice Manager via reception and she will be happy to help you. Many thanks

Occasionally you can't get in

May 13, 2016

Occasionally you can't get in but depending on the urgency I can see a doctor that day or the next. Booking online works well for review etc. I really can't fault the surgery. I asked to discuss more than 1 issue and was allowed which is great. I joined the practice in the 1970's and have only had 3 doctors which is great.

Anonymous

Reply from Holbrook & Shotley Surgery - (Holbrook)

Thank you for taking the time to comment about your experience at our surgery, it is much appreciated. We do aim to provide a high standard of service to our patients and visitors and we are grateful for your observations.

excellent

March 16, 2016

Always polite and helpful

Anonymous

Reply from Holbrook & Shotley Surgery - (Holbrook)

Thank you for your kind comments about our practice. We always aim to give the best possible service to our patients and it is good to know this is appreciated.

Can always get an appointment

November 20, 2015

If I ring up after 8am. I can always get an appointment

Anonymous

Reply from Holbrook & Shotley Surgery - (Holbrook)

Thank you for your kind comments. We do provide a variety of different types of appointment to meet our patients' needs and offered extended hours' surgeries too. We are grateful that you took the time to comment.

Excellent Service

September 17, 2015

Very impressed with the practice and it's team.

Anonymous

Reply from Holbrook & Shotley Surgery - (Holbrook)

Thank you for your positive comments; it is always nice to know that we are providing the excellent service we strive to give.

Great service at Holbrook Surgery

April 9, 2015

I can not rate our surgery high enough. You never feel that you are a nuisance and they do all they can to help. All staff are great.

Anonymous

Holbrook & Shotley Surgery - (Holbrook)