Howard House Surgery
Feedback Rating
Based on 159 reviews
Reviews (159)
Helpful staff
February 21, 2022
I came in with my 'sample' in a container of my own. I was directed to use one of theirs, but it was difficult to understand what I needed to do. A member of staff came out and helped me sort it out. With everything so busy and this situation being a bit sensitive, I was very pleased with them.
Professional helpful staff
December 3, 2021
Couldn't be happier with Howard House.
Everyone is do helpful, my experience with the GP's to the Receptionists, nurses is excellent. I feel really well supported by the practice.
Everyone is do helpful, my experience with the GP's to the Receptionists, nurses is excellent. I feel really well supported by the practice.
Doesn't cater for night workers
November 8, 2021
In a town whos predominate industry is the 24 hour a day port, it strikes me as ridiculous that you cannot ring after getting out of bed from a nightshift and ring up for an appointment. Apparently you HAVE to ring in the morning, really handy if you work nights like so many do in Felixstowe ???? so just centre everything around the 9 to 5 then thanks.
Appointment with (name removed)
November 4, 2021
Staff member was delightful, excellent communicator, very understanding and very thorough.
Outstanding practice
October 27, 2021
Just reliably helpful, friendly and available.
Timely referrals, treatment & support.
October 21, 2021
My experiences are good, supported through treatment & all staff have been so very kind.
Staff - great. Appointment system - abysmal.
October 8, 2021
After a telephone appointment, I ended up going to the emergency doctor. I can't understand why it is so difficult to see a GP. It has already taken more NHS time for the original problem. But when you do actually get to see them, the staff are great.
Unable to book appointment
September 30, 2021
On hold for 25minutes and then unable to book an appointment as they’d all gone. I understand these are difficult times but there must be a better system to speak to a doctor about a non emergency issue?? This has happened twice.
never any problems
September 28, 2021
I started 64 years ago when the surgery was in Leopold Road and since then never had a worry about getting treatment or to see a doctor/nurse
Asked to call surgery to speak to doctors
September 21, 2021
No appointments available after a 30 minute wait on phone. Told to ring again next day, same thing happened.
