Howard House Surgery
Feedback Rating
Based on 159 reviews
Reviews (159)
Time wasted
August 23, 2021
After a telephone conversation, I was informed a MH form and prescription would be at reception. I walked 2 miles and told it was not there, and told it will be the next door pharmacy. I went and asked, they didn't have them. I then go back to the GP and magically a form appeared, but no prescription. Receptionist left the area and I waited. I left as I was extremely annoyed and did not want to lose my temper. My depression is at crisis point, and I expected more from my GP surgery. Instead I am left unable to rely on them, along with other health care professions. I ask for help and get nothing. Thanks.
Refused to do referrals
August 22, 2021
My neck was damaged by a chiropractor. My GP told me it was wear and tear and age. They would not listen, refused x ray, refused MRI. I paid privately - two bulging discs and occipital nerve damage.
Unable to book a telephone consult
July 14, 2021
I was asked to book a telephone consult with the doctor. When I ring I am number 28 in a queue. I ring back several times and eventually get through to be told there’s no more appointments. I ask to be put down for the next day. Sorry I can’t. I have tried to find the e-consult service on the website but can’t. Very very poor service!!!!
Underwhelmed
July 8, 2021
My mum who has been a patient at this practice for the past 45 years and now is being dismissed due to her age. She is suffering from severe pain and would like to be referred to a specialist but instead she was told “do you know you have 83 year old bones” as he walked out. Totally unprofessional, rude and disrespectful.
I just want a non-urgent conversation
July 1, 2021
Renewing my blue badge. NHS now say they will not accept surgery diagnosis, only hospital clinician. What do I do? You don't have an email contact, and I know I can spend 40 minutes waiting for the phone to answer - which I pay for.
Emergency treatment for my wife
June 19, 2021
Excellent service doctor was brilliant
Very disappointed!
June 15, 2021
What do you have to do to get an actual appointment with a doctor at this practice? It's impossible!, and it's not the fault of the reception staff.
Thorough
June 11, 2021
The staff here are very thorough and investigate issues completely until diagnosis. I feel like my concerns were heard and al my symptoms were looked at. I’m still waiting for a referral but that’s not the fault of the GP
Cannot get to talk to a human on the phone
May 24, 2021
Rang to ask why my repeat prescription had not been sent to my chemist. Not able to speak to anyone. Left a message and no one rang back. Tried the website but you need an id and password. To get one it says contact the surgery and hence I was back where I started.
They've always been good to me.
May 15, 2021
Been with them for years. Attentive and compassionate doctors who try to work with my complex and unusual issues. Doctors get back to you in good time, staff in general are very polite and the prescription lady in particular is great, and goes above and beyond her specific duties. This job is surely stressful as anything but they do excellent work.
